Terms and Conditions
Please read the following important terms carefully and check that you agree with them before placing an order on our website.
By using our website and/or services, you accept these terms and conditions in full. Accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website or services.
OUR SERVICES
1. The Divorce Lawyer Clinic is a legal services company and not a law firm.
2. The Divorce Lawyer Clinic do not undertake reserved legal activities and are not regulated by the Solicitors Regulation Authority.
3. We can only advise on the laws of England and Wales.
4. Our website contains general information and guidance. You should not rely on it as advice.
5. We are not a law firm, and we do not conduct litigation. We are a specialist legal services provider with professional backgrounds in law.
6. For all the services we provide we do not act for either of you, nor are we on the Court record. Accordingly, you are Litigants in person and are responsible for the signing of any documents that we prepare for you. You are also responsible for the filing of those documents with the Court and for the payment of any court fees.
7. We do not accept service of proceedings.
8. All our services listing listed on the website are subject to availability and we reserve the right to review and increase our fees.
9. All consultations are by video or telephone.
10. Our legal advisors have a background in family law.
11. We reserve the right not to assist you if, at any point, we believe your matter is too complex for us to deal with, or if a child and/or adult is at risk of significant harm.
12. Our services do not cover:
· Any communication with a third party including any Courts.
· Anything outside of the boundaries of what you ask us to do.
· Acting as your representative by filing documents on your behalf. You are responsible for this.
· Conducting litigation for you. This means that as far as any Court or tribunal proceedings are concerned, we will not act as your representatives. We can advise you about how to represent yourself, but you will remain responsible for issuing proceedings, dealing with all correspondence and other communication with the Court.
· Keeping your papers.
· Whilst we may offer a professional opinion about your case or about the possible outcomes, we cannot guarantee any particular result, as any result is at the discretion of the Court.
CUSTOMER RESPONSIBILITIES
13. All information you provide to The Divorce Lawyer Clinic must be up-to-date, accurate and true and provided in a timely manner.
14. If you fail to draw to our attention all relevant factual circumstances, you may not receive all the necessary legal assistance for your case. All assistance, information, and guidance we provide to you is based on our understanding of the law as it applies at the time it is given and our understanding of the facts you have told us about and any documents you have provided us. We cannot be liable for any incorrect assistance, guidance or information based on inadequate information and/or documents you have given to us.
15. It is your responsibility to check all applications and legal documents for accuracy and errors before signing them or submitting to court. If you have any concerns, you must speak to The Divorce Lawyer Clinic before you submit any legal applications to court, or before you sign any legal documents.
16. Please do not give third parties our address, as we will not receive correspondence on your behalf under the terms of this agreement.
17. We will not send correspondence on your behalf. It is your responsibility to send all correspondence.
18. It is your responsibility to retain copies of all documents and correspondence.
19. If we are unable to contact you or you stop responding to us, we will suspend your case and undertake no further work until contact resumes. In the event six months pass without contact, we will close your case and terminate our contract without notice or financial compensation for services purchased and only partially delivered. We will provide email confirmation of this to the email address we hold for you. If you wish to re-engage with our service after it has been cancelled, you will need to re-purchase the relevant service.
20. Failure to comply with any of your customer responsibilities is a default which entitles us to suspend performance of our services until you remedy it or if you fail to remedy it following our request, we can terminate the agreement with immediate effect on written notice to you.
ADDITIONAL CHARGES
21. We reserve the right to charge an administration fee when extra work is involved over and above the original services.
22. Our administration fee will be no more than £100
REFUND POLICY
23. The Divorce Lawyer Clinic complies with The Consumer Contracts (Information, Cancelation and Additional Charges) Regulations 2013 in that you have a 14-day cooling off period to decide whether you wish to proceed with services supplied directly by The Divorce Lawyer Clinic which starts on the day after you have purchased the service.
24. We will refund you within 14 days. However, we reserve the right to charge you a reasonable fee for any work carried out by us on your behalf in relation to providing the service to that point. Any refund guarantees at any time offered on our website will be subject to the above limitations.
25. Fees charged for fixed fee services are the fee charged for that service as a whole and no refund will be payable should you decide not to proceed with all or part of the service or should the matter become contested / defended.
GDPR
At The Divorce Lawyer Clinic, we are fully compliant with GDPR guidelines. Your information will always remain secure and confidential.